Quality Policy
Quality at the heart of everything we do
At Agencia Prodereg (Productora Regresiva S.L.) we understand quality as a comprehensive commitment that covers every aspect of our activity: staff selection, client service, operational management and social responsibility.
With over 30 years of experience in the personnel management sector for events, retail and corporate projects, we have developed a management system oriented towards the satisfaction of our clients and the wellbeing of the professionals who make up our team.
Our quality commitments
Service excellence
We commit to exceeding our clients' expectations in every project, guaranteeing the quality of the selected staff and the flawless execution of every action.
Continuous improvement
We constantly evaluate our processes, incorporate feedback from clients and professionals, and apply improvements to raise the quality standard in every service.
Regulatory compliance
We comply with all current employment legislation, occupational risk prevention regulations and the accreditation requirements of the shopping centres and events where we work.
Training and development
We invest in the ongoing training of our team, adapting the content to the specific objectives of each client and project.
Responsibility and ethics
We act with integrity, transparency and respect towards clients, professionals and society. Our activity is guided by the ESSENCE CSR project.
Client satisfaction
We systematically measure our clients' satisfaction and use this data to guide our improvement decisions.
Quality management principles
Scope and application
This Quality Policy applies to all activities, processes and services of Productora Regresiva S.L. (Agencia Prodereg), including the selection and management of staff for events, point-of-sale promotion, cultural exhibitions, the MICE sector and photography studio services.
This policy is mandatory for all members of the management team, internal staff and external collaborators acting on behalf of the company.
Quality objectives
- Achieve and maintain a client satisfaction rate above 90%, measured through surveys and direct feedback.
- Guarantee 100% compliance with the applicable employment and occupational risk prevention regulations.
- Reduce operational incidents in every service through real-time supervision and monitoring processes.
- Maintain and expand accreditations in shopping centres and sector bodies.
- Implement continuous improvements in staff selection, training and evaluation.
- Integrate the principles of the ESSENCE (CSR) project into the company's daily management.
Responsibilities
The management of Agencia Prodereg is responsible for providing the resources needed to maintain and improve the quality system, for communicating this policy to all team members and for reviewing it periodically to guarantee its suitability and effectiveness.
Each team member is responsible for knowing and applying this policy within the scope of their duties, for reporting any deviation detected and for actively participating in continuous improvement actions.
Review and updates
This Quality Policy is reviewed annually by the company's management, or whenever significant changes occur in the organisation's context, in the requirements of interested parties or in the applicable regulations.
Last updated:
Contact
For any query related to our Quality Policy or to report an incident, you can contact us:
- Email: [email protected]
- Phone: (+34) 91 547 90 90
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Over 30 years of experience and certified quality at the service of your brand.
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